Help Centre

You can expect to receive a confirmation email, which includes details of your order and a link to download your Tax Invoice. 

If it doesn't appear in your inbox, be sure to check your junk or spam folders in case it has landed there. If you're still unable to locate it, please do not hesitate to contact our team for assistance. 

We may get in touch with you to confirm the details or shipping address of your order.

When your order is despatched, you will receive another email containing the tracking details and thereafter you should receive status updates from Australia Post directly.

If you contact us within 30 minutes of placing your order, we may still be able to make changes for you. However, to maintain our high standards of customer service, it is important that any order change requests are communicated to us in writing. We are unable to accept order amendments over the phone.  

If you are requesting the addition of further items to your order, please also advise us of the size you would like (where applicable). We will add the items to your order and you will subsequently receive an email link to pay any balance due.  

Unfortunately, if you have already received an email advising that your order has been dispatched,  it can no longer be modified or cancelled.  

If you are unhappy with your purchase once you receive it, you can return or exchange it via our online Returns Portal. See our Returns & Exchanges page for further information.

We do not offer discount codes or participate in sales events. Please beware of any site claiming to offer these for our brand. 

We are committed to offering premium quality products with consistent pricing all year round that represent excellent value. 

Therefore, there is no better time than now, to invest in a Pawmanity product. 

Unfortunately, we can't take orders over the phone. All orders must be made directly from our online store.

If you're having trouble placing an order online and need assistance, please reach out to us via our support page. 

If you are concerned about purchasing online, for your peace of mind, please note that our store is hosted by Shopify. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance. It has the highest standards in the world on payment processing.You can read more about Shopify’s PCI compliance here.

All payments on our website are processed in Australian Dollars (AUD). 

We don't offer a gift wrapping service at this time but you can have your order sent to any address in Australia or New Zealand. 

Please note that the email address used to place the order will be sent the order summary and invoice, dispatch notifications and any delivery progress updates sent by Australia Post.

Rest assured only order summaries are included with parcels and these do not contain any pricing information. 

Yes, we want you to love your Pawmanity product so we happily accept exchanges/returns.

For additional details on our return policy please visit our Returns & Exchanges page.

We stand behind all of our products so if your item is potentially defective or faulty, please contact us immediately with your order number, details of the issue and a photo if possible. Our team will do our best to resolve the issue for you as quickly as possible!

We understand how frustrating it can be to receive an order with a missing item. If you receive an order from us with a missing item, please follow these steps:

1. Missing item claims must be made within 14 days of delivery.
2. Contact us with your order number and missing item name.
3. We will investigate the issue and work to resolve it as quickly as possible.

Please note that we may have packed smaller items into a larger item within your order to keep them safe during transit. You may find a Restraint or Genuine Part you ordered has been packed inside a cover you ordered, so please check all items and packaging thoroughly.

We apologise for any inconvenience and appreciate your cooperation in helping us resolve the issue promptly.

No, we don't accept pre-orders or pre-payments sorry. We only sell stock we physically have on hand. 

If you wish to purchase an item that is currently sold out, please sign-up for our back in stock notification service by entering your email in the 'EMAIL ME WHEN AVAILABLE' box on the product page of the item you are interested in. As soon as the item is back in stock, you will be notified immediately. 

Wherever possible we will note a restock ETA at the top of the product description. 

Thank you for your interest in stocking our brand however, we are not accepting Wholesale applications at this time. 

Should you wish to be notified if this changes in the future, you are of course welcome to leave your details with us via our Contact form. 

Unfortunately no. Our fulfilment centre is not set up for customers to come and pick up their orders. 

We are a proudly Australian owned and operated business. 

All orders are shipped from Melbourne, VIC Australia.

Yes. For your convenience, you may prefer to have your order delivered to an alternative address such as your work/business address. If you choose do this, please include the name of the business.

Please note, if you choose this option, your order may be signed for by reception. 

Yes. We use Australia Post for deliveries so we can accept PO Box and Parcel Locker addresses but please note that most of our products will be too large to fit in the boxes/lockers, so they may be carded for collection. 

All deliveries will require a signature* unless you provide Authority To Leave (ATL) during checkout.

If at checkout you select 'Authority to Leave' for your parcel, a signature will not be required on delivery and your package will be left in a suitable place at your delivery address if you're not home. If the delivery driver cannot identify a suitable/safe place to leave your package and deems the goods will not be secure if left, your package will be carded for collection from the nearest Post Office.

Please note we will not be held responsible for any parcels that are lost or stolen as a result of selecting Authority To Leave. 

*Please see Australia Post's website for their current Covid-safe measures in relation to parcels requiring a signature upon delivery.

Sorry, Australia Post delivery drivers are are unable to call to arrange delivery or on arrival. 

All our products are designed as a universal fit, we don't make model specific covers sorry.

Yes absolutely. We have big dogs ourselves so we designed our products with big dogs in mind. Please find further details below regarding specific elements we have incorporated for each product type to ensure greater peace of mind.

Cargo Liners

Our Liners are made from an extremely durable, scratch and abrasion-resistant fabric with non-slip mesh covering the entire floor section underneath to prevent them from sliding as your dog jumps in or out of your car. Headrest straps are double bar-tacked for extra strength.

Seat Covers

We use YKK brand buckles, trusted worldwide for their impeccable production standards and thorough quality control. The style we chose has been tested to a breaking strength of around 127kg. We reinforce headrest straps where they meet the cover to help prevent sideways pull on the box stitching connecting them to the Hammock and we double bar tack stitch the fixed buckles to ensure these can’t give out under stress. 

The non-slip mesh covering the underside of the bench and seatback in addition to the seat anchors, prevent the cover from sliding when a dog jumps in or out of the car. Whilst this doesn’t contribute directly to weight tolerances, it helps prevents any sideways motion which could put pressure on seams and/or buckles leading to breakages, etc so we protect against this too.

Our covers are designed to be installed by buckling straps up around the rear headrests of your vehicle. We recommend having adjustable headrests purely because the straps can easily and reliably fit around the steel adjustment posts on this style of headrest.

Liners

If you have low profile rear seat headrests or none at all, we're very sorry to advise that our Liners won't suit your car.

Hammocks

If you have fixed sports style front seat headrests, we don't recommend installing our Hammock headrest straps around them as the weight of your dog moving around on the Hammock could cause the straps to mark the leather, particularly if you have a large dog. 

If however your front headrests are adjustable but your car has low profile rear seat headrests or none at all we are pleased to advise that we offer Headrest Conversion Belts. These belts connect to the existing rear headrest straps and enable you to use the child seat anchor points in the back of the rear seats to secure it in place. This means you won't have to worry about the straps slipping off your headrests. 

Our Headrest Conversion Belts are also compatible with our Bench Seat Cover style.

The top layer of fabric is waterproof oxford polyester so it's great for wet dogs, small spills, sand and mud. However, due to the quilted design, it isn't 100% waterproof. We have plans to design a fully waterproof style in the future.

Some of our products sell out very quickly due to high demand. This is often the case with newly released styles. Wherever possible we will note a restock ETA to the top of the product description. 

Unfortunately, we aren't always able to predict which items will sell out faster, but we do our best to monitor demand and respond by increasing production runs as quickly as we can. 

Our Cargo Liner features 2 large pockets for additional storage and zips for 60/40 compatibility on either side but doesn’t offer any other openings.

Our patented Access Liner is the only liner on the market that offers universal access to the child seat anchor points in the back of the rear seats so you can easily and securely restrain your dog while travelling. 

Below is a side by side photo of both styles for easier reference.

Our Liners are designed to be a little wider than the narrowest part of most SUV/4WD cargo areas (between the wheel arches) so we recommend choosing the size based on length. 

Our Liners are available in 2 different lengths:

• Medium 172cm (127cm +45cm bumper guard) 
• Large 205cm (160cm +45cm bumper guard)

Should you need assistance choosing the right fit, we will do our best to help. However given the large number of models on the market with interior dimensions often varying between production years it can sometimes be difficult for us to find the dimensions for your vehicle model and year. 

To more accurately determine the size you need, measure the height of your rear seats from the base of the headrests to the cargo floor and add the length of your vehicle's cargo floor to the boot opening. 

Not at all, rest assured you can have both as our Liners won’t interfere with the installation of a baby capsule or child seat in any way. 

For added safety, we always recommend that any capsules or child seats be installed first so that the top tether belt is flush against the top and back of the rear seat. Our Liner can then easily be installed over the top as it is held in place by straps that buckle up around the headrests.

Please note that only one Latch hook should be used per anchor point so please consider this if you plan on purchasing an Access Liner. If you have Child Seats/Capsules utilising both outer Anchor Points then you will need an alternative restraint method as the middle anchor point is not accessible.

Please do not hesitate to let us know if you have any questions in relation to the above.

The only difference between these two styles is that our Deluxe Hammock features built-in door guards. 

Below is a side by side photo of both styles for easier reference.

Yes, our Hammocks feature openings for easy access to seat belt buckles to allow for the attachment of a pet restraint.

A middle lap belt can pass through the belt openings on either side and whilst a full middle seatbelt is accessible via the 60/40 zip openings the zips open from top down so the cover can't be closed behind it. If you are in need of a rear seat cover which better accommodates passengers and/or the ISOFIX installation of Child Seats then we recommend our Bench Seat Cover style. 

Unfortunately no. The whole sling section would need to be unclipped from the front headrests and dropped down to accommodate human passengers. 

Yes, our Hammocks allow for the fitment of a Child Seat over the top as long as it is secured by a seatbelt and not via the ISOFIX method. Please note however that this would only be suited to very small infants, who do not need legroom extending past the edge of the seat, as there is no provision to unzip the sling section beside the mesh.

If you need an ISOFIX compatible seat cover, which will also offer your child unrestricted legroom, we recommend our Bench Seat Cover. This style is specifically designed for dogs and kids sharing the rear seat.