We aim to dispatch all orders within 1-2 business days, however please allow extra time during peak periods and new product releases. Dispatch of an order may be delayed where address information requires verification or correction prior to dispatch.
We use Australia Post and all orders are dispatched from Melbourne, VIC Australia.
POSTAGE RATES - AUSTRALIA
Delivery within Australia is available via Standard Parcel Post or Express Post.
STANDARD PARCEL POST
~ $7 Small item rate (for up to 4 Latch Restraints)
~ $10 Flat rate
~ FREE on orders over $300.00
EXPRESS POST
~ $12 Small item rate (for up to 4 Latch Restraints)
~ $15 Flat rate.
Delivery Timeframe Guide (from dispatch)*
(Updated 15/05/2024)
| Express Post | Standard Parcel Post | |
| VIC | 1 - 2 business days | 2 - 4 business days |
| ACT, NSW, QLD, SA, TAS, WA | 2 - 3 business days | 3 - 6 business days |
| NT | 3 - 4 business days | 4 - 6 business days |
POSTAGE RATE - NEW ZEALAND
***View the latest Service Updates from New Zealand Post here***
International Express Post
~ $25.00 Flat rate.
~ FREE Express Post on orders over $300.00 AUD
Please note orders are dispatched via Australia Post but upon arrival in New Zealand, they are transferred to New Zealand Post for delivery and can subsequently also be tracked via the NZ Post Tracking page (using the same tracking number provided on your order status page).
Delivery Timeframe Guide (from dispatch)*
(Updated 15/05/2024)
| New Zealand | 4-8 business days |
*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, public holidays and unexpected warehouse closures.
Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Australia Post, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable delivery addresses, weather and other natural causes, or other factors outside our control.
All deliveries will require a signature unless you provide Authority To Leave (ATL) during checkout.
If at checkout you select 'Authority to Leave' for your parcel, a signature will not be required on delivery and your package will be left in a suitable place at your delivery address if you're not home. Please note we will not be held responsible for any parcels that are lost or stolen as a result of selecting Authority To Leave. If the delivery driver cannot identify a suitable/safe place to leave your package and deems the goods will not be secure if left, your package will be delivered to the closest collection point and a card will be left.
Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-dispatch fee. Subject to our Returns Policy, delivery charges paid for the original dispatch are not refundable.
INTERNATIONAL DELIVERY
We currently only post within Australia and to New Zealand.
All duty and taxes (where applicable) are to be paid by the customer upon receipt of shipment.
If you have any questions or would like to discuss your order further please feel free to contact us via our contact form here.