Refund policy

We want you to love our products!
Your satisfaction is guaranteed so if you receive an item and you are not completely happy with it, submit a return request within 30 days of receipt of the product via our easy returns portal:

Returns Portal https://return.auspost.com.au/PAWMANITY

All returned products must be in new, resaleable condition free of dog hair, odour, damage or signs of usage and in its original packaging with all included materials. Returns that do not meet these conditions may be subject to a refusal.

Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Your return will be credited to your credit card and your new order will be charged to your credit card.

Did something go wrong?
If you encounter an issue with any Pawmanity product that breaks or you feel has some other defect, please submit a return request or email us immediately. We will do our best to resolve the issue for you as quickly as possible!

Important Note:
Items purchased via www.pawmanity.com.au must be returned to the address specified in the return approval email. They cannot be exchanged by or returned to any of our authorised retailers.

Items not purchased from the Pawmanity Website must be returned to the original place of purchase. If you are unable to return an item at the original place of purchase, please send details of the issue including a photo to sales@pawmanity.com.au.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you under this satisfaction return process are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.