Exchanges

 

Sorry to hear the product you received wasn't suitable but we're thrilled you've discovered something else you'd like instead!

 

All returned products must be in new, resaleable condition free of dog hair, odour, damage or signs of usage and in its original packaging with all included materials. Returns that do not meet these conditions may be subject to a refusal.

Exchange

To make an exchange, please follow the above return process noting the item you would like to exchange it for in the comment field. Please also let us know if you would like your exchange item sent to a different address otherwise it will be posted to the one we have on file for your original order.  

Please note we don't offer free returns. Postage charges apply to Exchanges and Change of Mind Returns.

Important Notes:

Items purchased via www.pawmanity.com.au must be posted to our Returns Address (specified on the return label). They cannot be exchanged by or returned to any of our authorised retailers. 

Items not purchased from the Pawmanity Website must be returned to the original place of purchase. If you are unable to return an item at the original place of purchase, please contact us and provide details of the issue along with a photo.

Online Return Postage 

Please note that we are unable to refund the original postage paid for change of mind or exchange returns.

We are not responsible for items returned to us that are lost in transit or for any return postage charges incurred.